Account Manager

Our client, leaders the Canadian wholesale linen market, is looking to add an Account Manager to the team in Laval.

Responsibilities:

  • Manage a large amount of house accounts by managing inbound customer calls and emails
  • In conjunction with the customer service team, manage the company’s back orders as well as any analytical data that would improve our customers experience.
  • Manage corporate contracts and group purchasing agreements, including system updates, pricing tables etc.
  • Work towards becoming the main point of contact for all new and existing customer inquiries, coming from the web (online quote requests) or by email
  • Maintain records of all customer interactions, quotes, orders and cases in the company’s CRM system
  • Educate our clients on the different lines of products, as well as current and upcoming promotions when applicable
  • Work closely with Sales, Marketing and Customer Service to continuously improve our client experience and increase sales

Qualifications:

  • Bachelor’s degree or an extensive background in account management
  • 1-3 years of experience in an office environment or in Sales (Customer Service, Call Center or Inside Sales type of role would be considered an asset)
  • Excellent verbal and written communication skills in French and English
  • Knowledge of MS Office Suite applications, including Outlook, Excel, Word and Power Point
  • CRM & NetSuite experience (an asset)
  • Proven ability to manage multiple projects at a time, while maintaining high attention to detail

Salary based on experience $40,000+bonus

If you are looking to join a dynamic, fast paced environment with a great team atmosphere, please contact us to apply.

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